Last updated: May 18, 2026
At Istanbul Travel Point ("we", "the company"), we place the highest importance on the privacy and security of your personal data. This privacy policy explains what information we collect when you use our website and services, how we use this information, and how you can protect your rights.
1. Information We Collect
During reservation, membership, and communication processes, we may request the following information:
- Identity information: name, surname, date of birth (not requested unless mandatory).
- Contact information: email address, phone number (including WhatsApp), billing address.
- Reservation information: departure/arrival point, date and time, number of passengers, flight code, additional service preferences.
- Payment information: your card details are never stored on our servers; they are processed securely via our PCI-DSS compliant payment provider (iyzico).
- Technical information: IP address, browser type, device information, cookie data, page view data.
2. Purposes for Using Information
- To create, confirm, and send vouchers for your reservations.
- To provide customer support; respond to your requests, complaints, and suggestions.
- To improve our service quality and website usability.
- To fulfill our legal obligations (tax, invoice, audit).
- To send campaign, discount, and informational notifications with your explicit consent.
3. Sharing Information
We only share your personal data with the following parties to the extent required for the service:
- Driver and operations team — name, phone, and meeting point data to fulfill the reservation.
- Payment provider (iyzico) — only information necessary for payment processing.
- Legal authorities — when required by an official decision or legal obligation.
Your personal data is not sold or rented to third parties for advertising or marketing purposes.
4. Cookies
We use cookies on our website to improve user experience, manage sessions, and collect statistics. You may refuse or delete cookies via your browser; however, some features may not function properly in this case.
5. Data Security
Your personal data is processed on secure servers via encrypted channels. It is protected with SSL certificates, password hashing (bcrypt), access authorization layers, and regular security updates. However, no data transmitted over the internet can be guaranteed to be 100% secure.
6. Retention Period
Your data is stored only for as long as required for the processing purpose or for the duration of our legal retention obligations (e.g., at least 10 years under tax regulations). Data whose retention period has expired is securely deleted.
7. Your Rights (KVKK Art. 11)
Under the KVKK, you have the following rights:
- To learn whether your data is being processed,
- To access your data and request a copy,
- To request correction of incorrectly processed data,
- To request deletion or destruction of data under certain conditions,
- To obtain information about third parties to whom data is transferred,
- To object to processing,
- To request compensation for damages arising from unlawful processing.
To exercise these rights, you can send a written request to info@istantravelpoint.com. Your requests will be answered within the legal timeframes.
8. Policy Updates
This policy may be updated from time to time due to changes in legislation or updates to our service scope. For significant changes, registered users will be notified by email.
9. Contact
If you have any questions about our privacy policy, you can contact us:
- Email: info@istantravelpoint.com
- Web: https://istantravelpoint.com